Cancellation and Refund Policy

1. Cancelling an order

You can cancel from the order page. Whether cancellation is still possible, and what you get back, depends on how far the order has progressed:

• Before the restaurant starts preparing it — you can cancel and receive a full refund.
• Once preparation has begun — the food has already been made, so a cancellation may be refused or refunded in part.
• Once it is with a delivery partner — the order can no longer be cancelled from the app or website. Contact support if something has gone wrong.

The order page always shows the current position for that specific order, including how long is left to cancel free of charge and exactly what would be refunded. That figure is the one that applies.

2. When we cancel

A restaurant may decline an order, or be unable to fulfil it. Where that happens, you are refunded in full, including delivery and other charges.

3. How refunds are paid

Refunds are credited to your Yumlyt wallet, where they are available immediately for your next order. Cash-on-delivery orders that were never paid for have nothing to refund.

If you would prefer a refund back to your original payment method rather than to your wallet, contact support and we will arrange it. Bank refunds are processed by Razorpay and typically take 5–7 working days to appear, depending on your bank.

4. Problems with an order

If an order arrives incomplete, incorrect, damaged or unreasonably late, contact us with the order number. We investigate with the restaurant and delivery partner and, where the complaint is upheld, refund the affected part of the order.

Please raise issues within 48 hours of delivery, while the restaurant can still verify what happened.

5. Payments that did not become an order

Very occasionally a payment succeeds but the order does not get created — for example if your connection drops at exactly the wrong moment. Yumlyt reconciles payments against orders automatically and refunds anything that cannot be matched to one. You do not need to do anything, and you should not pay again.

6. Contact

Refunds and order issues: contact@yumlyt.com
Please include your order number.